NURI meter challenges due to ongoing upgrade

For the past 48 hours, several Electricity Company of Ghana (ECG) customers who use NURI Prepayment Meters have been unable to recharge their meters, which has caused a great deal of annoyance.

ECG announced on November 18, 2024, that the problem is related to an ongoing emergency upgrade of the NURI Prepayment Meter system.

Several customers have taken to social media to express their frustrations, with many reporting that attempts to recharge through the ECG app after entering the token are unsuccessful. Users receive an error message stating: “The token CRC value is not equal to the CRC calculated with the data in the token.” Re-entering the token results is a message stating “successful”, however, customers without power remain without electricity.

Inquiries to ECG’s customer helpline revealed that the issue stems from the ongoing Standard Transfer Specifications (STS) protocol upgrade.